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Saturday, 3 December 2011

Airtel customer care

Our aim is to help you as quickly and as efficiently as possible. Incase you are calling from airtel mobile, please contact us on 121 for queries like scheme/ bill plan / VAS information ; on our toll free customer care number 198 for complaints or service requests like provisioning , billing & metering issues , allocation of tariff plan , account updation , ISD , STD , roaming activation , VAS deactivation , service termination , security deposit refund . To unsubscribe the VAS services, dial or send SMS on toll free number 155223. Incase calling from any other number

1. Airtel customer care number : 121 (for queries like Scheme/Bill Plan/VAS)

Prepaid - Dial *121# from your airtel prepaid mobile and get following information:
- My airtel My Offer (Best offer available on your usage)
- Balance & Validity
- Coupon Recharge
- Start a Service
- Stop a Service
- Hello Tune
- DND Registration

Other Short Codes
Best offer available on your usage - Dial 12131
Start a Service - SMS START to 121
Stop a Service - SMS STOP to 121
Do Not Disturb : Start - SMS START DND to 121
Do Not Disturb : Stop - SMS STOP DND to 121

Postpaid - Dial *121# from your airtel postpaid mobile and get following information:
- Outstanding Amount
- Unbilled Amount
- Start a Service
- Stop a Service
- Bill Summary
- Payment Details
- Service Request Status
- Hello Tunes
- DND Registration

Other Short Codes
Unbilled Amount - SMS UNB to 121
Outstanding Amount - SMS OT to 121
Last 3 payment details - SMS PAY to 121
Bill Summary - SMS BILL to 121
Start a Service - SMS START to 121
Stop a Service - SMS STOP to 121
Service Request Status - SMS SR to 121
Current Bill Plan - SMS BP to 121
New Bill Plans - SMS NBP to 121
Duplicate bill of last three months - SMS 'Dup Bill' to 121
One time e mail bill - SMS EBILL to 121
E mail bill subscription - SMS STOP PAPER
Do Not Disturb : Start - SMS START DND to 121
Do Not Disturb : Stop - SMS STOP DND to 121

2. Airtel toll free number : 198 (for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security deposit Refund) [Airtel Users]

3. Airtel toll free customer care number : 1800-103-4444 [Non-Airtel Users]

4. e-Mail : Email your questions, comments or suggestions at / and Airtel Customer Care Executive will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.

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